Are HRS prices per person or per room?

HRS prices are always per room and night, that is per single or double room. In this respect, HRS differs from travel operator catalogues and tourism websites, which generally quote their prices per person. Breakfast is sometimes included and sometimes excluded, depending on booking conditions. The price for breakfast is quoted separately and is always per person per night.

Do I have to eat breakfast at the hotel if it is included in the room price?

No, you are not obliged to do so. You can always decide at your destination whether or not to have breakfast.

Are the room prices quoted on HRS guaranteed for that particular reservation?

Yes. The hotel guarantees the booked room prices for each reservation. The HRS price guarantee also applies to prices quoted by the hotels. 

If your selected currency is different to the currency required by the hotel, the prices in the hit list will be shown in your currency for your information. The hotel's currency stated in the price conditions is binding for the booking, so there may be exchange rate differences because you do not pay for the room until you are at your destination.

You will be shown the cheapest available HRS price in the HRS system for your booking enquiry. If you reserve a longer stay, different prices may apply for specific days if they qualify for weekend, seasonal or special rates, for example. These will automatically be taken into account in the prices you see. In this case, the price shown in the hotel list is the average price. The individual daily prices can be found on the hotel detail pages.

Can I rely on the reservation and be sure that the hotel is notified?

Yes. This process is automated and logged by the HRS system. The entire reservation procedure is based on detailed rules laid down in contracts between HRS and the individual hotels. However, if there is a misunderstanding or disagreement, we would kindly ask you to call us. We will sort out the problem for you immediately and take care of the settlement with the hotel.

What happens if I arrive "late" at the hotel? Will I be charged?

That depends on the type of reservation.

1. Free cancellation of your reservation if you don't turn up - Standard reservation

If you can arrive at the hotel before 6 pm local time, you could make so-called "standard booking". Doing so, the room in any case will be kept for you until 6 pm local time. In this case, it is not necessary to specify the credit card number.

If you do not arrive up to 6 pm local time and do not inform a hotel about it, your reservation is canceled automatically and free of charge, ie, you will not have any costs. At 6 pm local time the room can be given to someone else. If in the case of "standard booking" you inform the hotel about non-arrival, each of the partner hotels will be glad to receive your kind gesture.

It is not a problem, if you can arrive to the hotel just after 6 pm local time. The only condition is that the hotel should know about it. Please inform the hotel about your late arrival. Hotel's phone number you will find in your reservation confirmation.

2. Possible charges for non-arrival - Guaranteed reservation

If you can't arrive at the hotel before 6 pm local time, you should make a reservation that ensures the hotel reserves the room for the entire night. We call this a "guaranteed reservation." If you do not arrive at the hotel or fail to cancel your reservation by the given deadline, the hotel will be entitled to charge you for the room it could otherwise have given to someone else. A valid credit card number is required to secure a guaranteed reservation.

Are there any advance payments or restricted cancellation conditions on HRS?

Only in exceptional circumstances and these are generally linked to special prices. These are tied to specific conditions. This applies, for instance, to HRS Hot Deals or special room rates for which an advance payment obligation is part of the booking conditions stated in advance. The booking can therefore only be cancelled to a limited extent or not at all, and the hotel charges an advance payment to your credit card straight away. This type of booking is always a guaranteed booking and therefore only possible by providing your credit card details. Of course here too, confirmation of your booking, of any changes or cancellations are always sent to you by HRS.

When might I need my credit card to make a reservation?

HRS believes it is important that you can make reservations without having to give your credit card details. Under certain circumstances or in the case of special price reductions hotels may ask you for your credit card number in order to secure a reservation, e.g. if you will be arriving late, during trade fairs or peak seasons, or at (holiday) destinations in which cancelled rooms are difficult to fill with "passers by" in the same way as hotels in cities can be. Now it is almost standard practice around the world to provide your credit card number. Credit card is the most popular way to pay online. HRS naturally uses the latest encryption technology (SSL) to transfer credit card details.

Where do I pay for the room I reserve?

In general this is done directly at the hotel. However, this does not apply to HRS Hot Deals or special room rates for which an advance payment obligation is part of the booking conditions stated in advance. If an advance payment is required, this is made not to HRS, but always to the hotel, which is also responsible for charging your credit card.

More details: HRS.com