What is the role and responsibility of SIA "De Mare Ad Mare Baltic" in the course of rendering services on booking hotels online?

SIA "De Mare Ad Mare Baltic" or the Agency acts as an agent or distributor, which on the website www.demareadmare.lv or www.demareadmare.eu places online Booking.com and HRS.com platforms through which all types of temporary accommodation can advertise their rooms for reservation, and through which visitors to the website can make such reservations.. Temporary accommodation is a such for up to 30 days.

Agency is not responsible for the services provided by Booking.com and HRS.com and placed information about these services as well as do not represent them and does not undertake any guarantee (direct and indirect) for the proper provision and quality of the services.

What are the principles under which Booking.com and HRS.com operate?

From the point at which you make your reservation, Booking.com and HRS.com act solely as an intermediary between you and the accommodation, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider. For more details about the contractual relationship, please refer to the terms and conditions of Booking.com and HRS.com.

Is there any charge for the provision of reservation services?

No, the reservation service is free, that is, neither the Agency nor Booking.com or HRS.com charges any service fee or add any additional charges to the price of the room. The remuneration of the Agency, Booking.com or HRS.com forms a part of the commission (a percentage of the room rate) Booking.com or HRS.com receives from the accommodation provider after your stay and pay for your accomodation.

What is Booking.com? 

Booking.com B.V. (the company behind Booking.com™) is registered and based in Amsterdam, the Netherlands, from where it renders an online accommodation reservation service on its website.

Booking.com B.V.
Herengracht 597
1017 CE Amsterdam
Netherlands

Postal address:
Postbus 1639
1000 BP Amsterdam
Netherlands

Phone: +31 70 770 3884
Fax: +31 20 712 5609
E-mail: customer.service@booking.com 

Kamer van Koophandel Amsterdam (Commercial Register of the Chamber of Commerce and Industries Amsterdam)
File number: 31047344
VAT registration number: NL805734958B01
Registration number Dutch Data Protection Authority: 1288246

To the extent permitted by law, terms and conditions and the provision of the services shall be governed by and construed in accordance with Dutch law and any dispute arising out of the general terms and conditions and the services shall exclusively be submitted to the competent courts in Amsterdam, the Netherlands.

The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of the terms and conditions or inconsistency or discrepancy between the English version and any other language version of the terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. 

What is HRS.com?

HRS - HOTEL RESERVATION SERVICE is a hotel booking portal for business and private travellers. More than 300,000 hotels in 190 countries and more than 400,000 holiday homes and apartments in Europe are offered for booking in the portal. Founded in 1972 as a sole-proprietor company and has been run as a limited company (GmbH) since 1977.

HRS - HOTEL RESERVATION SERVICE
Robert Ragge GmbH
Blaubach 32
50676 Cologne, Germany

Commercial register:
Cologne district court, HRB 6099

Phone: +49 221 2077 600 
E-mail: office@hrs.de 

Headquarter:
50676 Köln, Blaubach 32

German law applies. The place of performance is Cologne. The place of jurisdiction is agreed as Cologne in respect of business persons or individuals who have no place of jurisdiction in Germany. Otherwise the legal place of jurisdiction applies.

Do you ensure any kind of the communicate with Booking.com or HRS.com?

The general principle of using the service requires that you communicate with Booking.com or HRS.com and / or accommodation provider on your own. Your personal data are not available for us, since you transmit them directly to  Booking.com or HRS.com. This means that Booking.com or HRS.com may contact you by phone and / or e-mail regarding your booking, changes, etc., and you must be able to provide and to support this communication, if necessary.

Can I file you a claim?

If you have any complaints or questions, we recommend to solve them on the spot or, if possible, immediately contact the Customer Service of Booking.com or HRS.com by phone or e-mail as indicated on their websites. Consideration of claims takes place to the extent and in a manner that stipulated by the terms and conditions of Booking.com or HRS.com. Agency does not accept any claims and does not provide any help, unless the Agency and the Client enter into a special agreement on the provision of hotel booking services.

Notwithstanding the foregoing, we recommend you to contact us by phone or e-mail if you encounter problems with regards to the receipt of hotel reservation services and accommodation. Although we do not assume any liability and responsibility to do so, within our capabilities, we will provide you with advice or in the emergency situations will help to communicate with the service provider.