What are the rules for check-in of the passengers and baggage on a flight?

You need to check in and register baggage before the completion time set by the airline. The check-in shall be deemed completed, when you obtain your boarding pass and baggage claim tag/baggage identification tag. Some airlines allow check-in only on the Internet.

You must prove your identity, present your reservation code and valid travel document upon check-in. At some airports, a photograph may be taken at check-in of the passenger for security reasons and you consent to any such photograph being taken.

What should I do after the check-in?

You should come to the boarding gate no later than at time specified upon the check-in by the air carrier or its authorized agent. Arrange enough time to pass the security check, border control and customs inspection. It is your responsibility to follow the up-to-date information provided by the airport in any relevant way about the boarding gate, which may change. If you do not come to boarding in a timely manner, the air carrier may revoke the place reserved for you in the aircraft.

You should be aware that the flight schedules of the airlines may change. Regardless of whether the Agency notifies you about these changes, it is your responsibility to familiarize yourself with the actual time of departure on the airport's and / or airline's website and to come to the check-in and / or landing in due time.

Can I change an itinerary or a sequence of flight segments?

You must carry out the flight in that order, as indicated in the ticket. If you fail to appear for the flight, which included a combined itenerary, or do not use any of the segments specified in your ticket, the airline can cancel all future flights without the right to obtain compensation for the unused ticket.

Can the airline deny boarding for a passenger?

Yes, it is possible. Firstly, the airline is entitled to deny you boarding / carriage in the following cases:

• a passenger violates the rules established by regulations;
• a passenger poses a danger to other passengers or disturbs them;
• passenger's behavior poses a danger to the flight, passengers or property of third parties, violates the rules of public order;
• a passenger refuses to follow the instructions of the airline staff or aircraft crew members;
• a passenger refuses to check in;
• a passenger has not paid taxes, fees and other mandatory payments required for the flight;
• a passenger does not hold with the necessary documents or refuses to present them;
• passenger's ticket is spoiled, lost or flight date or other details of the ticket do not correspond to those of other documents; it is suspected that a ticket has been purchased illegally or the passenger indicated in the ticket is not entitled for the flight according to the airline's database;
• a passenger has not come to the boarding gate  in a specified time;
• the baggage does not comply with the requirements of the air carrier;
• the refusal is justified by any other regulation being in force.

Secondly, you may face a situation when during the registration for the boarding it is reported that the aircraft is completely full and despite the confirmed reservation, the passenger will not be allowed on board. Denied boarding’ means a refusal to carry passengers on a flight, although they have presented themselves for boarding e.g. they have a confirmed reservation on the flight concerned and present themselves for check-in in due time. In this case, you have a right for the compensation under REGULATION (EC) No 261/2004.

When an operating air carrier reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier. Volunteers shall be assisted in accordance with Article 8 of the REGULATION.

If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight, the operating air carrier may then deny boarding to passengers against their will.

For more information about compensation, please refer to the section "Passengers rights".